38 - Customer Complaints - Pigment Manufacturers of Australia Limited Guide to Records

Series 38 - Customer Complaints

Date Range	1965? - 1987, PMA0323 includes listed complaints dated 27/6/63
Quantity	5.5 cm, 7 files
Provenance	Development - PMA Ltd
Description	Contains an index of complaint forms, followed by a number of files documenting specific complaints and products. Some of these files and complaints are numbered, for example: "Customer Complaint 445 - Hoechst Complaint Vulcatex Orange GHA". Others are identified by name only. A number of the files in this series look to have been distributed to A. S. Thompson (Works Colourist), or feature his name or initials. Most of the files registered in this series are thought to have been assembled by the Development department of Pigment Manufacturers of Australia Limited. The provenance of Pigment Manufacturers of Australia Limited has been assigned to those items in this series where it was not possible to determine a finer provenance attribution. All the records appear to be related by their content.

Inventory Listing

38-1	Index of Complaint Forms
	The first note in the file is initialled "AT" (presumed to be A. S. Thompson) and "ARB" (Alan Barlee), and is possibly a note from AT to ARB. Creator Development - PMA Ltd Date range 1965? - 1975, The listed complaints date back to 27/6/63 Quantity 0.5 cm, 1 file Formats Memoranda and Loose Notes Inventory Identifier PMA0323 Box Number 66 Series 38
38-2	Dulux Complaint Rubine Toner 2MNA
	The first document is initialled AT (presumed to be A. S. Thompson) and ARB. Most of the documents are addressed to or written by D. K. Grant (General Manager) or Alan Barlee. This file also includes documents that look to be distributed to Alan Barlee. The provenance of Pigment Manufacturers of Australia Limited has been assigned to this item as it was not possible to determine a finer provenance attribution due to the way the records were handled at the time the organisation was closed down. Creator Pigment Manufacturers of Australia Limited (PMA Ltd) Date range 1983 Quantity 2 cm, 1 file Formats General Correspondence, Reports, Memoranda, Loose Notes and Samples or Specimens Inventory Identifier PMA0324 Box Number 66 Series 38
38-3	Durham Chemicals Complaint Vulcatex Yellow GTA
	The papers in this file look to have been distributed to A. S. Thompson (Works Colourist). Creator Development - PMA Ltd Date range 1980 - 1981 Quantity 0.5 cm, 1 file Formats General Correspondence, Memoranda and Samples or Specimens Inventory Identifier PMA0325 Box Number 66 Series 38
38-4	Customer Complaint 445 - Hoechst Complaint Vulcatex Orange GHA
	The first document in this file looks to have been distributed to A. S. Thompson. Creator Development - PMA Ltd Date range 1975 Quantity 0.5 cm, 1 file Formats General Correspondence, Reports and Memoranda Inventory Identifier PMA0326 Box Number 66 Series 38
38-5	Customer Complaint Folder 71 - Olympic Tyre and Rubber Company - Vulcafor Orange GA
	This file includes the following handwritten inscription on the cover: "71 - H. O. - HO 491". File looks to have been distributed to A. S. Thompson (Works Colourist). The contents of the file refer to Complaint No. 471 - Vulcafor Orange GA. Creator Development - PMA Ltd Date range 1975 - 1976 Quantity 1 cm, 1 file Formats Reports, Memoranda and Samples or Specimens Inventory Identifier PMA0327 Box Number 66 Series 38
38-6	Complaint File No.459 - Browne Bros. Complaint Rubine Toner 2BA
	This file includes the following handwritten inscription on the cover "Compliant File No. 459 - Customer - Browne Bros. (SA) Pty Ltd - Material - Rubine toner 2BA - Complaint passed 19th Sept. 1975". The provenance of Pigment Manufacturers of Australia Limited has been assigned to this item as it was not possible to determine a finer provenance attribution due to the way the records were handled at the time the organisation was closed down. Creator Pigment Manufacturers of Australia Limited (PMA Ltd) Date range 1975 Quantity 0.5 cm, 1 file Formats Memoranda and Samples or Specimens Inventory Identifier PMA0328 Box Number 66 Series 38
38-7	Complaint Report - Monastral Blue BGA
	Front memo is from D. R. Harris, PMA Laverton. Creator Development - PMA Ltd Date range 1987 Quantity 0.5 cm, 1 file Formats Reports, Memoranda and Samples or Specimens Inventory Identifier PMA0329 Box Number 66 Series 38

Published by the The University of Melbourne, eScholarship Research Centre on AustehcWeb, December 2008
Listed by Barbara Cytowicz, Ann McCarthy, Gavan McCarthy, Michael Jones, Rachel Tropea
HTML edition
Updated 30 March 2009
http://www.austehc.unimelb.edu.au/guides/pigm/PMAS0038.htm

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